Allera Homecare Services

Privacy Policy

ALLERA HOMECARE SERVICES LLC — PRIVACY POLICY

Last Updated: 11/25/2025
Allera Homecare Services LLC (“Allera Homecare Services,” “we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information, including information collected through our website, forms, emails, phone communications, and SMS/text messaging. This policy complies with all current U.S. privacy and telecommunications laws, including SMS/10DLC requirements.

1. Information We Collect

We may collect the following information:

Personal Information

  • Name
  • Address
  • Email address
  • Phone number
  • Date of birth (if required for services)
  • Care-related information provided by you

Technical Information

  • IP address
  • Device information
  • Browser type
  • Cookies and usage tracking for website functionality

Service Information

  • Appointment details
  • Care coordination information
  • Communication history
  • Service requests and forms
 

2. How We Use Your Information

Allera Homecare Services LLC uses your information for legitimate business purposes, including:
  • Providing and coordinating non-medical home care services
  • Scheduling, confirming, and updating caregiver visits
  • Communicating about care plans, service changes, and arrival times
  • Responding to customer inquiries
  • Processing applications, documentation, and service requests
  • Sending required service-related notifications or updates
  • Sending optional promotional or informational messages (with consent)
  • Maintaining accurate client and care records
  • Complying with legal and regulatory obligations
We do not use your information for any unauthorized purposes.

3. SMS/Text Messaging Policy (10DLC Compliance)

Types of Messages You May Receive

By providing your mobile number and opting in, you agree to receive SMS messages from Allera Homecare Services LLC, including:
  • Scheduling and confirming caregiver visits
  • Caregiver arrival alerts and service-status updates
  • Care coordination messages to clients or family members
  • Two-way customer service and conversational messaging
  • Account notifications and service reminders
  • Delivery updates for home-care services or documentation
  • Optional marketing and promotional information

Message Frequency

Message frequency varies and may range from 1–6 messages per month, with additional service-related messages as needed.
Message and data rates may apply.

Opt-In Methods

You may opt in by:
  • Completing intake or service forms
  • Providing your phone number verbally or by phone
  • Submitting your phone number on our website
  • Replying YES to a consent message
  • Emailing or texting a request to receive updates

Opt-Out Instructions

You may opt out of SMS at any time by replying:
  • STOP
  • UNSUBSCRIBE
  • CANCEL
Your request will be processed immediately.

Help Instructions

For help, reply HELP or contact us directly at: 

4. Email Communications

We may send emails for:
  • Service updates
  • Appointment confirmations
  • Account information
  • Care-related documentation
  • Optional marketing/promotional updates
You may unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us.

5. Data Sharing Restrictions (Enhanced Compliance)

General Data Sharing

  • We do NOT sell, rent, or share your personal data with any third parties for advertising or marketing.
  • Data is only shared when legally required or necessary to deliver requested care services.

Mobile Opt-In Data

  • Mobile phone numbers, SMS consent, and text-message opt-in data are NEVER shared with any third party for any reason whatsoever, including marketing, analytics, or service-related outsourcing.
 

6. Prohibited Data Transfer to External Organizations

Allera Homecare Services LLC does not transfer your personal data to any external organizations under any circumstances, even with user consent.
All personal data remains internal to Allera Homecare Services LLC unless required by law (e.g., court orders or regulatory obligations).

7. Preventing Unauthorized Data Sharing (Security Measures)

We implement strict administrative, technical, and organizational measures to safeguard your data, including:
  • Encrypted systems and secure servers
  • Restricted staff access based on job necessity
  • Firewalls and intrusion-prevention systems
  • Secure data-handling protocols
  • Regular security reviews and compliance checks
We are committed to preventing any unauthorized access, use, or sharing of your personal information.

8. Cookies

Our website uses cookies to enhance user experience. You may disable cookies in your browser settings.

9. Third-Party Websites

Our website may contain links to outside websites. We do not control, endorse, or guarantee their privacy practices or content.

10. Your Privacy Rights

You have the right to:
  • Access your personal information
  • Request corrections to inaccurate data
  • Request deletion (where legally allowed)
  • Opt out of marketing emails and SMS messaging
  • Ask how your data is used or stored
Requests may be sent to: homecareallera@gmail.com

11. Contact Information (Required for SMS Compliance)

If you have any questions or concerns about this Privacy Policy or your SMS communications, please contact us:
Allera Homecare Services LLC
2141 S. Mission Street
Mt. Pleasant, MI 48858
Phone (Office): 231-994-9700.
SMS Support Line: 231-994-9700.
Email: homecareallera@gmail.com

12. Changes to This Policy

We may update this Privacy Policy at any time. The updated version will include a revised date at the top of the page. Continued use of our services constitutes acceptance of any changes.